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UPS Ground/Continental 48 States Only.

Ordering

 

Military & Police Supply

Ordering Information

You may order online at any time 24hours a day.  Our online storefront is completely secure.

Our phone in hours are Monday-Saturday 9:00AM-6:00PM CST #708-366-9711

To order via fax: #708-366-9788

Military & Police Supply does not sell or use your personal information in any way other than to process your order.  We collect your e-mail address strictly for UPS/USPS tracking purposes. 

Prices that appear in our On-Line store are less than what they are in our Madison Street Store. This is done to help with the cost of shipping and handling for those out of state customers. On-Line pricing is only good for internet sales.

Please note that we cannot always fulfill special order requests left in the "Special Instructions or Order Comments" box during the checkout procedure. If you have a question about a product or a special request, please contact us either via the "Contact Us" page on this site or by telephone prior to ordering to confirm. Please do not use the "Special Instructions or Order Comments" box to specify sizes or colors for your order. If we offer a size or color choice, you will be able to specify them on the products' description page. Military & Police Supply will not be held responsible for order errors in this instance.

Please Note: Military & Police Supply reserves the right to deny any sale. A person placing an order from us warrants that he/she is an adult and is responsible for ordering and owning such merchandise. Certain items offered require you to be at least 21 years of age (knives, machetes, fuses, slingshots, pepper spray, batons and any other other applicable merchandise). It is the purchaser’s responsibility to adhere to all of the local, state, and federal laws, and restrictions that may apply to all of our products. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Payments

All credit card payments processed by Authorize.Net
You may pay by Visa, MasterCard, Discover American Express, Money Order or Wire Transfer. 

Shipping - Domestic Orders

Domestic order default shipping is via UPS Ground. Ground shipments are shipped within 3 to 5 business days upon receipt of your order.

Order Status

We strive to ship all orders within 3-5 business days of order entry, however this is not a guarantee. Delays may be experienced if we have a high volume of orders placed ahead of your order, as we fill orders in the order they were received. If you choose you may cancel your order before it has shipped for a full refund. 

If you provided an email during the ordering process, you should receive a tracking number from UPS.com via e-mail the day your order ships, please be patient, as tracking numbers are not immediately issued. 

Order Cancellations

If you wish to cancel your order, please do so within less than 24 hours of order placement.  If you wait any longer your order may have been processed.  To cancel your orders please call 708-366-9711 or 312-SURPLUS.

 

If you do wish to cancel your order and it has shipped, just refuse delivery of the shipment and have it returned to us, however by doing this you will be charged the return shipping amount and a 10% restocking fee will be charged. Please note that we cannot issue refunds for shipping, unless the mistake is ours.

Returns, Refunds or Exchanges

Please contact us for a return authorization number before shipping products back to us. When returning an item it must be returned in the same condition as it was received.  It will not be altered, laundered or soiled.  We have a 10-day return policy in which the item must reach our store within 10 days of the receipt of your items.  Returns received after 10 days will be returned to you and you will be charged return shipping.  We reserve the right to decline any return.

Please make sure you provide your return authorization number on the inside and outside of your box!

All returns must include a copy of the invoice with an explanation of why the item is being returned and what you would like us to do i.e. refund or exchange.  If there is not a copy of the invoice in the box, the item will be shipped back to you and you will be charged return shipping.

For shipments returned to us because of a circumstance out of our control, including, but not limited to wrong size ordered, or you simply don't want the product, you will be issued a 15% restocking fee. Please note that in this instance, shipping charges are not refundable. Items specifically marked as not returnable in their product descriptions cannot be returned under any circumstances.

Important Legal Notice

It is the responsibility of the buyer to ascertain and obey all applicable local, state, and federal laws in regards to possession and use of any items that are offered for sale by Military & Police Supply, or its principles.  Consult your local, state, and federal laws before ordering.  By placing an order, the buyer represents that he or she is of legal age and that the products will be used only in a lawful manner.  In addition, the buyer assumes all liability concerning the use or misuse and or possession of products offered for sale by Military & Police Supply or its principles.  Military & Police Supply and its principles shall not be liable for any damages arising from the use or possession of the products offered for sale.

Orders placed via the internet will receive an order number and an automated e-mail confirmation receipt, however, all orders are subject to the acceptance and approval of Military & Police Supply and reserve the right to refuse or cancel any and all orders at anytime prior to the actual time of shipment of the order.

We've made every effort to insure that descriptions and prices are accurate, however, specifications, color, legal restrictions, availability and prices are subject to change at any time without notice.  In this event we will notify you of the change and request that you approve of the action or you may cancel the item.

Military & Police Supply reserves the right to refuse service, cancel orders, or terminate accounts, at it's own discretion.